Policies...
At Dane’s Barber Co, we believe in clarity, fairness, and trust. Our policies are designed to protect both our clients and our business, ensuring every experience is handled with professionalism and transparency.
Our Refund Policy explains how we manage cancellations, rescheduling, and refunds, keeping things simple and fair for everyone. Our Privacy Policy outlines how we collect, use, and protect your personal information when you book a service, attend a course, or make a purchase.
By using our services, you agree to these policies, which help us maintain the high standard of care and reliability that Dane’s Barber Co is known for.
Booking policy...
At Dane’s Barber Co, we take pride in offering a tailored grooming experience designed around your lifestyle. To ensure a seamless service for every client, please take a moment to review our booking policy.
1. Appointments
All appointments are arranged through our online booking system. Once confirmed, you will receive a detailed confirmation via email or text. For home visits, please ensure your address and contact details are accurate to guarantee punctual arrival and setup.
2. Deposits
If a small deposit is required to secure your appointment. This will be credited toward your final total. Deposits are non-refundable but may be transferred if changes are made within the permitted timeframe.
3. Cancellations and Rescheduling
We understand that plans occasionally change. To amend or cancel your appointment, please provide at least 24 hours’ notice. Late cancellations may result in the loss of deposit or a service charge.
4. No-Shows
Failure to attend a confirmed appointment without prior notice will result in a £10 service charge and loss of deposit.
5. Punctuality
To maintain the high standard of our service, we ask that you are prepared at the scheduled time. Delays of over 15 minutes may shorten or forfeit the appointment, depending on the day’s schedule.
6. Service Environment
For home visits, please provide a clean, well-lit space with access to electricity where required. Our barbers reserve the right to decline service in unsuitable or unsafe conditions.
7. Payments and Products
All payments can be made securely online or in person. Pricing is transparent and may vary according to service and location. Dane’s Barber Co also offers an exclusive range of grooming products available for retail and wholesale purchase online.
8. Refund Policy
All bookings are non-refundable. Refunds will only be considered in exceptional circumstances where an appointment cannot be rearranged. We encourage clients to contact us as soon as possible if rescheduling is required.
9. Children & Young Clients (Aged 10–17)
All clients aged 10–17 must have a responsible adult present for the duration of the appointment. This ensures safety, supervision, and support throughout the service.
Loyalty policy...
At Dane’s Barber Co, we like to reward loyalty as much as we respect a clean fade. By joining our Loyalty Programme, you agree to the following terms to keep everything running smoothly.
1. Membership
The Loyalty Programme is open to all clients who create an account on our website. Membership is free and points start accumulating from your first eligible purchase or booking.
2. Earning Points
Points are earned through qualifying purchases, bookings and activities as listed on our website. Points are automatically added to your account once a transaction is completed.
3. Redeeming Points
Points can be redeemed for discounts on services, products or plans as outlined in each tier. Points hold no cash value and cannot be exchanged for money.
4. Expiration of Points
Points remain valid for 12 months from the date they are earned. Any unused points after this period will automatically expire.
5. Tier Levels
Tier progression (Bronze, Silver, Gold, Diamond, Platinum) is based on total earned points. Each tier unlocks new benefits and reward rates, which are detailed on our website.
6. Adjustments and Errors
We reserve the right to correct any points balance errors and adjust rewards in cases of refunds, cancellations or suspected misuse.
7. Non-Transferable
Points and membership benefits are non-transferable and can only be used by the registered account holder.
8. Changes to the Programme
Dane’s Barber Co may modify or end the Loyalty Programme at any time. Any major changes will be communicated in advance where possible.
9. Refunds and Returns
If a purchase or booking is refunded, any points earned from that transaction will be deducted from your balance.
10. Fair Use
We want everyone to enjoy the perks. Any abuse, fraudulent activity or misuse of the programme may result in removal from the scheme.
Privacy policy...
At Dane’s Barber Co, we respect your privacy and are committed to protecting your personal information. This policy explains how we collect, use, and safeguard your data when you visit our website, book an appointment, or interact with our services.
1. Information We Collect
We collect personal information that you provide directly to us when you:
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Book an appointment or training course
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Purchase products or services
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Contact us via email, phone, or social media
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Sign up for newsletters or marketing updates
This may include your name, contact details, address, payment information, and any other details relevant to your booking or purchase.
2. How We Use Your Information
We use your personal information to:
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Manage and confirm bookings or purchases
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Provide services and customer support
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Send appointment reminders or updates
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Process payments securely
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Improve our services and customer experience
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Send marketing communications (only if you have opted in)
Your information is used solely for professional purposes related to Dane’s Barber Co.
3. Storing and Protecting Your Data
All personal data is stored securely and accessed only by authorised team members. We use trusted, encrypted systems for online bookings and payments to protect your information from unauthorised access, loss, or misuse.
4. Sharing Your Information
We do not sell, rent, or trade your personal information. Your data may only be shared with trusted third-party providers who help us deliver our services, such as payment processors or booking platforms. These providers are bound by strict confidentiality and data protection agreements.
5. Cookies and Website Analytics
Our website may use cookies to improve functionality and understand how visitors use our site. You can manage or disable cookies in your browser settings. Some site features may not work properly without them.
6. Your Rights
You have the right to:
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Access the personal information we hold about you
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Request correction or deletion of your data
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Withdraw consent for marketing communications at any time
To exercise these rights, please contact us directly using the details below.
7. Marketing Communications
We will only send you marketing messages if you have opted in. You can unsubscribe at any time using the link in our emails or by contacting us.
8. Data Retention
We retain your personal data only for as long as necessary to fulfil the purpose it was collected for, including any legal, accounting, or reporting requirements.
9. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website. Any major changes will be clearly communicated to clients where appropriate.
10. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact us below.
Accessibilty policy...
At Dane’s Barber Co, we are committed to making our services, training, and website accessible to everyone. We believe every client should be able to enjoy a comfortable, inclusive, and respectful experience, whether visiting us in person, booking online, or attending a course.
In-Person Accessibility
We aim to provide an accessible environment for all clients. If you have specific accessibility needs or require assistance during your appointment or training session, please let us know in advance. We will make every effort to accommodate your requirements wherever possible.
Website Accessibility
Our website is designed to be easy to navigate, with clear layouts and simple functionality. We continuously review our content to ensure it can be accessed using screen readers, mobile devices, and other assistive technologies.
Communication Support
If you need information in an alternative format, such as large print or digital text, or prefer to communicate through a specific method, please contact us and we will do our best to meet your needs.
Ongoing Commitment
We are always looking for ways to improve accessibility across our services. Feedback is welcomed and appreciated — if you experience any difficulties or have suggestions for improvement, please reach out to us directly at [insert contact email.
Model Image Use Policy...
At Dane’s Barber Co, we take pride in showcasing real work, real clients and real results. To keep things transparent and respectful, here’s how we handle the use of model and client images.
1. Permission & Consent
All models and clients featured in photos or videos must provide verbal or written consent before any content is captured or shared. Consent covers use on our website, social media, marketing materials and training resources.
2. Purpose of Use
Images and videos are used solely to showcase our barbering work, promote services, highlight training sessions or celebrate our community. We never sell or license content to third parties.
3. Ownership
All photos and videos created by Dane’s Barber Co remain the property of the company. However, we always respect the individual’s right to privacy and will remove any image upon reasonable request.
4. Withdrawal of Consent
If at any time a model or client wishes to withdraw consent, they can contact us directly. We’ll remove the image or video from all active platforms within a reasonable timeframe.
5. Professional Conduct
All images are created respectfully and professionally, ensuring clients and models are represented positively and appropriately at all times.
6. No Compensation Promise
Unless otherwise agreed in writing, participation as a model is voluntary and unpaid. Models may receive complimentary services or training experiences in exchange for their time.
Recruitment and Application Policy...
At Dane’s Barber Co we’re always on the lookout for skilled, passionate people who share our love for great style, sharp fades and genuine connection. We’re committed to fair, transparent and professional recruitment practices that give every applicant an equal chance to join the team.
1. Equal Opportunities
We value individuality and diversity. All hiring decisions are based solely on experience, ability and suitability for the role never on personal characteristics or background.
2. Application Process
All applications must be submitted through our official channels or authorised partners. Each application is reviewed carefully, and shortlisted candidates will be contacted directly for the next stage.
3. Confidentiality
All applicant information is handled in line with our Privacy Policy and used only for recruitment purposes. Your details will never be shared without consent.
4. Interviews & Assessments
Interviews may include technical demonstrations, portfolio reviews or trial sessions to assess skill level and fit. Candidates will be informed of what’s required in advance.
5. Communication
If you haven’t heard back within four weeks, your application has likely been unsuccessful or may be held on file for up to 12 months should a suitable position arise. We do not provide individual feedback.
6. Data Retention
Applicant information may be securely stored for up to 12 months for future opportunities. You may request removal of your data at any time.
7. Professional Conduct
We expect honesty and professionalism throughout the recruitment process. Providing false or misleading information may result in disqualification from current or future roles.
Wedding Policy...
At Dane’s Barber Co, we are dedicated to making your wedding day as stylish and stress-free as possible. To ensure every groom and wedding party receives the best experience, please review our policy carefully.
1. Booking & Payment
All wedding services must be booked in advance. Full payment is required at the time of booking to secure your date. This guarantees that your appointment is reserved exclusively for you.
2. Consultation
A pre-wedding consultation is highly recommended to discuss your desired style, hair type, and any additional grooming needs. This ensures your look is perfected for the big day.
3. Pre-Wedding Cut
We recommend scheduling a pre-wedding cut 3–5 days before the wedding to allow hair to settle naturally. Beard grooming or detailing can also be included.
4. On-the-Day Styling
On the wedding day, mobile services will provide a fresh cut, style, and finish with professional products applied. Please ensure the agreed location is ready, safe, and well-lit.
5. Travel & Location
Travel fees may apply for locations outside the standard service area. You are responsible for providing a suitable workspace for on-site services.
6. Cancellations & Rescheduling
Cancellations must be made at least 14 days in advance. Late cancellations may result in a full charge for the booked services. Rescheduling is subject to availability.
7. Weddings That Don’t Go Ahead
If the wedding does not go ahead, we are unable to offer refunds unless the appointment can be reasonably rescheduled for another date.
8. Punctuality
Please ensure all clients are ready at the agreed time. Late arrivals may reduce service time or affect the schedule of multiple bookings.
9. Liability
Dane’s Barber Co is fully insured, but we request a safe environment for all equipment and staff. Any damage caused due to unsafe conditions will be the responsibility of the client.
10. Refunds
Refunds are only given in circumstances where the appointment cannot be rearranged.
eGift Card...
Give the gift of great hair with Dane’s Barber Co gift cards. Perfect for friends, family, or anyone who deserves a fresh cut and style, our gift cards can be redeemed for services or products at any Dane’s Barber Co location or via mobile service.
1. Purchase & Redemption
Gift cards can be purchased online, in-person, or via mobile services. They can be redeemed against any service or product offered by Dane’s Barber Co.
2. Validity
Gift cards are valid for 12 months from the date of purchase, unless otherwise stated. Please check the expiry date on your gift card.
3. Non-Transferable & Non-Refundable
Gift cards are non-transferable and cannot be exchanged for cash. Refunds are not available, except where required by law.
4. Lost or Stolen Cards
Dane’s Barber Co is not responsible for lost, stolen, or damaged gift cards. Treat your gift card like cash.
5. Partial Use
Gift cards can be used in part or in full. Any remaining balance will remain on the card until fully redeemed, within the validity period.
6. Booking Appointments
To redeem a gift card for a service, please mention it at the time of booking or show the card at the appointment.
7. Expired Cards
After the expiry date, any unused balance will be forfeited.
Contact us...
We’re always happy to hear from you. Whether you have a question about bookings, training, or our services, the team at Dane’s Barber Co is here to help. Once you get in touch, we aim to respond within 24 to 48 hours. We’ll review your message carefully and get back to you with the information or support you need. If you need to change your booking you can do this from your members area.